An Energised Queensland
Background
As a department that is charged with looking after Queensland’s Energy and Water Supply, we are always looking for innovative ways to deliver policy, planning and regulatory solutions in partnership with our stakeholders. Part of our mission is to ensure safe, reliable and affordable energy and water services for customers. To help achieve this, we need to develop a tool that can measure and compare customer outcomes, across different jurisdictions (e.g. states and territories) and regions (e.g. postcodes) within Australia. Your team’s innovative approach will allow us to use comparable data to identify patterns, trends and emerging issues. This could include domestic solar systems (e.g. how many, uptake rate, typical regions), the types of electricity and gas deals offered by retailers, hybrid energy use, disconnections, energy debt distress, migration from one provider to the next, the reasons why people change providers, how many complaints each month are opened and closed, and so on.
The Challenge
Provide a means to easily utilise data sets from a variety of different service providers, regulators and governments to track customer outcomes such as domestic solar installations, hybrid energy usage (i.e. how households use different combinations of energy sources, such as solar, battery, electric car, mains power and mains or bottle gas), disconnections, complaints, migration from one provider to the next, and how much energy a ‘typical’ household might use over time.
As part of this challenge, we require you to develop benchmark data from previous years dating back to at least 2013.
Ideally, we want your team to design an interactive GovHack deliverable that can be used by energy providers across the country compatible across mobile operating systems. A good entry would show historical benchmarking in addition to current situations to identify trends.
For example:
- Display customer energy metrics across Queensland with a breakdown of regional and remote areas;
- Identify the availability and prevalence of hybrid energy usage and what the ‘hybrid’ looks like (eg: what proportion of past, present (and future) domestic energy needs are supplied by roof-top solar PV?);
- Identify the rate of customer switches between retailers, and customer net growth over time;
- Identify who the most popular energy providers are;
- Provide a specific breakdown of retailer/energy provider products and services being offered to customers;
- Track electricity and gas disconnections;
- Identify the total number of complaints received and how many are closed monthly;
- Identify what the average debt level is per house hold broken down into areas both regionally and remotely eg: Brisbane region, Gold Coast region, Toowoomba and Darling Downs region;
- Identify the cause of the hardship in relation to disconnections eg: loss of job, illness or other;
- Identify how many customers are in debt distress, and the average repayment plan per affected household;
Our challenge encourages your team to use of a multiple of widely and openly available datasets.
User/audience/target market
State, local government, other states and territories, energy providers, private enterprise and others.
Assessment and scoring
GovHackers will be judged on the following criteria:
- Originality and innovation
- Relevance to theme
- Consistency with contest purposes including social value
- Quality and design (including standards and compliance)
- Usability (including documentation and ease of use)
Datasets
To be eligible to win you must use the data set listed below and choose another data set (also listed below). Don’t forget you can use additional data sets from other Government sources and other non-government sources.